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Frequently Asked Questions

General

Once you have placed your order, we will send you a confirmation email to track the status of your order.

Once your order is shipped we will send you another email to confirm the expected delivery date as well as the link to track your order (when the delivery method allows it).

Additionally, you can track the status of your order from your "order history " section on your account page on the website.

We can only change orders that have not been processed for shipping yet.

Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order. Please Check your order status from order details.

To make changes to your order, please reach out to support through the Contact Us .

Payment

You can purchase on our website using a debit or credit card.

We additionally offer support for Paypal, Apple Pay, and Google Pay.

You can choose these payment methods at checkout.

We currently only support the US Dollar. If your credit or debit card uses another currency, then you will be charged in US Dollars, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.

Returns

Returns are confirmed within 14 days of receiving the package at our warehouse.
Once your return is accepted, the credit will be issued within 14 days of our services accepting your return. Please see our Returns policy for more details

We do accept returns and exchanges in respect to the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 14 days of delivery
- The return is made within 14 days of the return or exchange request

Please see our Returns policy for more details.
If the item is damaged or defective please Contact Us Returns from outside of the US are the responsibility of the buyer.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please Contact Us and send your item to: 4740 Topaz Rd, Chino Hills, CA 91709, United States
Notice: a restocking fee may apply.

Shipping

Goldie's the Gold Standard ships everywhere in the United States, including Alaska, Hawaii, and Puerto Rico. Domestic orders over $80 qualify for free shipping.

Unfortunately, We do not ship internationally at this point.

If your order is shipping to an incorrect address, please Contact Us

Once you've placed your order, all orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Standard shipping time by our delivery partners are 2-6 days. You can find them when choosing for a delivery method before confirming your order. For more info, please check your order status, and also check our shipping policy 


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